{"id":84566,"date":"2024-10-17T12:18:01","date_gmt":"2024-10-17T10:18:01","guid":{"rendered":"https:\/\/incomgroup.es\/?page_id=84566"},"modified":"2025-04-04T13:19:09","modified_gmt":"2025-04-04T11:19:09","slug":"ethics-channel","status":"publish","type":"page","link":"https:\/\/incomgroup.es\/en\/ethics-channel\/","title":{"rendered":"ETHICS CHANNEL &#8211; COMPLIANCE"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; force_width_grid=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243; mobile_width_full=&#8221;&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><strong>ETHICS CHANNEL &#8211; COMPLIANCE<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">At <strong>InCom Group <\/strong>we believe in the importance of fostering a safe, ethical, equal, and trusting environment for all our employees, clients, and partners in general.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">For this reason, we have implemented a robust <strong>Ethical Channel<\/strong> that allows anyone to report possible misconduct or ethical violations that they have detected in our organization. A channel where any possible non-compliance or irregularity can be reported to the organization, as described in <strong>Spanish Law 2\/2023, of February 20th<\/strong>, regulating the protection of people who report regulatory and anti-corruption violations<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-vyce&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text]<\/p>\n<div class=\"uncode_text_column text-small\" style=\"text-align: left;\">\n<p><span style=\"font-size: 14pt;\"><strong>WHICH FACTS CAN BE REPORTED?<\/strong><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;\">You can report through the Ethical Channel facts that you consider may constitute a breach of the legal regulations, the Code of Ethics, or any internal regulations in force, such as:<\/span><\/p>\n<\/div>\n<div class=\"uncode_text_column text-small\" style=\"text-align: left;\">\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Conduct related to fraud and corruption.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Behaviours related to safety, health, and hygiene at work.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Discrimination and harassment in the workplace.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Conduct relating to information security, data protection and stock markets.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Anti-competitive practices.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Conduct contrary to human rights or damage to the environment.<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Other possible criminal or administrative violations.<\/span><\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: left;\"><span style=\"font-size: 14pt;\"><strong>ESSENTIAL PRINCIPLES OF THE MANAGEMENT PROCEDURE<\/strong><\/span><\/h5>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 16px; text-align: justify;\"><strong>Confidentiality:<\/strong> We understand that confidenciality is critical to encouraging people to report. We guarantee absolute confidentiality throughout the process and protect the identity of the reporting person to the extent permitted by law. It includes the possibility of making the alert anonymously.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;\">Impartial Investigation Process: <\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;\">Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable law. Throughout the entire process, the rights of those involved must be respected, in particular the presumption of innocence. <\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Protection against retaliation: <\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">We do not tolerate any form of retaliation against whistleblowers in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Diligence: <\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">The channel managers will diligently process the information that has been communicated to them. In any case, the necessary decision will be adopted within a maximum period of three months, except in cases of special complexity that require an extension of the period, in which case, it may be extended up to a maximum of another three additional months.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Resolution and Follow-up: <\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">After the investigation is concluded, we will take the necessary actions to address the problem identified and, where possible, take corrective action to prevent future violations. In addition, we are committed to keeping the whistleblower informed of the progress and resolution of their complaint whenever possible and permitted by law.<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: left;\"><span style=\"font-size: 14pt;\"><strong>HOW TO SEND AN INFORMATION?<\/strong><\/span><\/h5>\n<p>[\/vc_column_text][vc_separator sep_color=&#8221;color-vyce&#8221;][vc_column_text]<\/p>\n<p class=\"p5\" style=\"text-align: left;\"><span class=\"s2\" style=\"font-size: 12pt; color: #0000ff;\"><b>OPTION 1: Through the Co-resol App:<\/b><\/span><\/p>\n<ol>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Download the co-resol app, accepting notifications. It is free and available on the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.apple.com\/app-store\/\">App Store<\/a><\/span> and <span style=\"text-decoration: underline;\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.bcnresol.c&amp;hl=es&amp;gl=US\">Google Play<\/a><\/span>.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span class=\"s3\" style=\"font-size: 12pt;\">Press the &#8220;<strong>Just Click<\/strong>&#8221; button and then enter the &#8220;<strong>InCom<\/strong>&#8221; code<\/span>.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Select the channel button.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Write your message or leave a voice note being as specific as possible. You can attach images and documentation.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Identify yourself or select the option of anonymity. In either case, you must accept the Privacy Policy.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Once you have completed these steps, a message will appear on the screen as acknowledgment of receipt of your click.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 16px; font-family: arial, helvetica, sans-serif;\">Communication for tracking the click will be made through a secure chat (you can access it from the chat button on the app&#8217;s home screen) until it closes.<\/span><\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_single_image media=&#8221;85368&#8243; media_width_percent=&#8221;100&#8243; media_link=&#8221;url:https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.bcnresol.c%26hl%3Des%26gl%3DUS&#8221;][vc_separator sep_color=&#8221;color-vyce&#8221;][vc_column_text]<\/p>\n<p class=\"p5\" style=\"text-align: left;\"><span class=\"s2\" style=\"font-size: 12pt; color: #0000ff;\"><b>OPTION 2: Through the web page<\/b><\/span><\/p>\n<p class=\"p2\" style=\"text-align: justify;\"><span class=\"s2\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">You can access it through this link: <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/canalco-resol.com\">https:\/\/canalco-resol.com<\/a><\/strong><\/span><\/span><\/p>\n<ol>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Press the &#8220;<strong>Just Click<\/strong>&#8221; button and enter the <strong>InCom <\/strong>code.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Select the channel button.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Write your message or leave a voice note being as specific as possible. You can attach images and documentation.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Identify yourself or select the option of anonymity. In either case, you must accept the Privacy Policy.<\/span><\/li>\n<li style=\"text-align: justify;\"><span class=\"s3\" style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">In this case, along with the acknowledgment of receipt, a unique Identifier and PIN will appear on the screen for the click sent, which you must save separately for security, to later maintain communication, through a secure chat, about the status of your click.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 16px;\">Every time you want to know if you have a new message in the chat, or you want to provide more information, you must go to the home link\u00a0<\/span><span style=\"text-decoration: underline;\"><strong><a style=\"font-size: 16px;\" href=\"https:\/\/canalco-resol.com\">https:\/\/canalco-resol.com<\/a><\/strong><\/span><span style=\"font-size: 16px;\">\u00a0and press the \u201c<\/span><strong style=\"font-size: 16px;\">Access a previous click<\/strong><span style=\"font-size: 16px;\">\u201d button and enter the\u00a0<\/span><strong style=\"font-size: 16px;\">InCom\u00a0<\/strong><span style=\"font-size: 16px;\">code, as well as the Identifier and PIN that you had saved.<\/span><\/span><\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_single_image media=&#8221;85371&#8243; media_width_percent=&#8221;100&#8243; media_link=&#8221;url:https%3A%2F%2Fcanalco-resol.com|target:_blank&#8221;][vc_separator sep_color=&#8221;color-vyce&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #3366ff;\"><strong><span style=\"font-size: 14pt;\">Important<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">This Ethical Channel is not an emergency service. This channel should not be used to report on situations that involve an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; force_width_grid=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/pages\/84566"}],"collection":[{"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/comments?post=84566"}],"version-history":[{"count":8,"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/pages\/84566\/revisions"}],"predecessor-version":[{"id":85376,"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/pages\/84566\/revisions\/85376"}],"wp:attachment":[{"href":"https:\/\/incomgroup.es\/en\/wp-json\/wp\/v2\/media?parent=84566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}